Returns and Exchanges

Risk-Free and Hassle-Free!  Our returns and exchange Policy

 

Not sure of the fit?

We offer free exchanges and returns on all domestic orders, allowing you to try on as many sizes and styles as you like. We are available to help with any sizing and fit questions you may have. You can reach us at 877-843-1202 or by emailing info@emersonfry.com.

 

Don’t have time for returns?

We make it easy! Should your items not suit you perfectly, please use the complimentary FedEx label to send back your order for a refund or exchange. All regular price items are eligible for a refund within 15 days of receiving your order and store credit up to 60 days. Sale items are not eligible for a refund but are eligible for store credit or exchange within 60 days of receiving your order. If a previously purchased item goes on sale outside of the 15 day return window it will not be eligible for a price adjustment. Sale prices are subject to change.

 

Not sure what can be returned?

Items should be returned new, unused, and with all Emerson Fry garment tags still attached. Returns that are soiled, damaged or altered, will not be accepted and will be sent back to the customer. All shoes must be tried on a carpeted surface until you are sure you are keeping them. Shoes must be returned unmarked and in the original packaging.

 

Looking to exchange? 

Contact our Customer Care Representatives to reserve your replacement item. Once your return is received your replacement will be shipped to you free of charge.

 

Do you live outside the U.S.?

For our international customers, your local shipping rates will apply to any returns. For Exchanges, please contact our Customer Care Representatives to reserve your replacement item. Once your return is received your replacement will be shipped to you free of charge. We are available to help with any sizing and fit questions, you may have. You can reach us at 877-843-1202 or by emailing info@emersonfry.com.

Send Returns to:

Emerson Fry

Attn: Returns Dept

4 Cutts Street Unit #3

Portsmouth, NH 03801

 

Frequently Asked Questions:

Where do I drop off my returns?

You can drop off your return at any FedEx Mailing Center or drop box.  No plans to leave for the day? You can schedule a pickup on the FedEx website or by calling 800-463-3339 and a FedEx driver will stop by your location to grab your return. If you will be leaving your home, we do not recommend scheduling a pickup. The customer is responsible for any return that is not received by FedEx if left out front of a house or building unattended.